Electric bikes shipped to the United States qualify for free shipping. Orders including only accessories and parts will be charged shipping fees.
In-stock orders typically ship within three business days, unless otherwise stated on the product page. A shipping confirmation email will be sent once the order has shipped.
We DO NOT ship to PO BOXES or APO.
On all International orders, in addition to the shipping cost, it is the customer's responsibility to pay any import tariffs and customs duties to their local authority. The customer is also responsible for ensuring they comply with all of their local regulations concerning the import and use of electric bicycles.
We are not responsible for any lost, stolen, or damaged items due to any parcel service fault.
Customer who makes any changes to an order after it has been shipped, including but not limited to changing the address, putting an order on hold, or updating shipping preferences surrender the option for replacement items and refunds if any issues occur.
Please see our returns policy here.
Please see our warranty information here.
Please note that while we try our best to be as accurate as possible, specifications of battery charging time, range on full charge, and weight of our electric bicycles are best estimates of expected values, not a guarantee. Due to many factors including but not limited to manufacturing tolerances, riding terrain, temperature, age of battery, level of assist, and payload, there may be variation from the expected values specified.
You are responsible for your actions while riding, handling, and servicing your electric bicycle. Seattle Cycles is neither responsible nor liable for any accidents, injuries, consequential, special, or incidental losses or damages that may occur during your use. Please ensure that your current insurance policy would cover you in the event of an accident.
Pre-Orders/Backorders and Pre-Order/BackorderCancellations
A pre-order or backorder allows you to reserve a product that is currently out of stock or not yet released. Your order will be shipped at a later date as specified on the product page. Your credit/debit card will be charged immediately regardless of when the order is expected to ship. Any pre-order or backorder that is canceled before shipping is only eligible for a 90% refund of the total order price.
Refunds, Exchanges, and Store Credits
Once your return is received and inspected, we will send a confirmation email to notify you of the approval or rejection of your return.
For refunds, a credit will be applied to your credit card or original method of payment within five business days.
We do not offer exchanges for orders already shipped. However you can receive a refund or store credit for returned items, and you can choose to place a new order for the items you would like. If a store credit is requested, a discount code will be issued to you, to be used during the checkout of your next order.
Under the US Federal Consumer Product Safety Act , our ebikes are considered as "low speed electric bicycles", not motorized vehicles. The rules for e-bikes on public roads, sidewalks, and pathways are under state jurisdiction, and vary. Please check your state laws to ensure that you are riding legally and safely.
Orders Flagged for Fraud Check
We reserve the right to refuse to fulfill and refund any order that our fraud analysis flags as potentially fraudulent.
Sales tax will be collected on all orders shipped to the following states and will include state and municipal (when applicable) taxes:
AL, AR, AZ, CA, CO, CT, DC, GA, HI, ID, IL, IN, IA, KY, ME,MA, MD, MI, MN, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT,WA, WV, WI, WY
Credit Card Chargebacks
If a credit card chargeback of any amount is issued on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
Sale Items and Special Orders
We do not accept returns for sale items and special orders. All sale items and special orders are final sale; no refunds or exchanges will be accepted. If sale items or special orders are returned without expressed permission from our customer service, they will be returned to the customer. Restocking fees may apply to unauthorized returns.
Please see our returns policy here.